Low budget Airline EasyJet has been slammed online for asking a passenger who was forced to sit on a seat with no back, to remove the picture from twitter.
The image was shared on social media, and showed a passenger on board a flight from Luton from Geneva, perched on the edge of her seat which had no back to it. The image appeared on Twitter with the caption ‘how can this be allowed?’
The passenger who posted the picture told the Sun Online that his partner was flying from Luton to Geneva when they spotted the seating fault. When they spoke to the flight attendant they were told to wait until the plane had been fully boarded.
After posting the picture on twitter, the budget airline responded by asking them to remove the image. They tweeted in response: “Hi Matthew, thanks for bringing this to our attention, before we can investigate this could I ask you to remove the photograph and then direct message us more information regarding this, so we can best assist you.”
However, angry social media users blasted the airline and their response, branding the airline as shameful and dangerous. One angry account added: “The audacity to ask you to remove your photo, shame on you EasyJet.”
A spokesperson for the airline told the Sun Online: “No passengers were permitted to sit in these seats as they were inoperative awaiting repair. Safety is our highest priority and EasyJet operates its fleet of aircraft in strict compliance with all safety guidelines.”
What to do if you experience problems with your flight
If a flight you’re booked on is delayed, cancelled, or they lose your luggage, you may be entitled to compensation. Under EU law, airlines are required to pay compensation to passengers when their flights are delayed or cancelled. However, you only have the right to compensation in some circumstances. There are two key factors to consider when making a claim: How severely you have been inconvenienced, for example, if you have only been delayed slightly, you may not be entitled to compensation. The cause of the delay, if the delay was caused by extraordinary circumstances you will not be entitled to compensation.