The Competition and Markets Authority has warned travel companies to stop mistreating unfortunate customers who have to cancel their holidays due to unforeseen circumstances.
A lack of awareness over how much can be retained when a traveller cancels a booking is extensive, according to the Competition and Markets Authority. A company cannot automatically keep a large deposit if the customer cancels owing to unforeseen circumstances. Such a contract may be unfair, even if written into terms and conditions.
This means that if a holidaymaker has to cancel a booking due to illness or a family tragedy, and the travel company … Read more