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Shocking Staff Reviews for the Financial Ombudsman

Staff members working for the Financial Ombudsman Service have been flooding Glassdoor with negative reviews.

Glassdoor is the ‘TripAdvisor’ of the employment sector, where staff are able to rate past and current employers out of five stars. They can also leave comments on their experiences and many have taken the opportunity to vent on what working at the service is really like for staff.

According to Glassdoor ratings, Chief executive Caroline Wayman has an approval rating of just 9 percent and its not hard to see why, when you read just a handful of the comments left on the site … Read more

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The Ombudsman – Who Do They Work For? The Customer or the Bank?

The Financial Ombudsman Service (“FOS”) is directed to investigate when customers have unresolved complaints against financial institutions. Channel 4’s Dispatches went undercover to investigate accusations that complaints had been handled by officials with inadequate training and that banks had been wrongly favoured over customers.

Dispatches sent an undercover reporter to work as a trainee investigator at the service and some of their discoveries were truly shocking.

Some of the allegations include:

  • Using Google to find out how financial products work.
  • Staff being poorly trained, some with little or no knowledge of how to work a case file.
  • Some staff not
… Read more
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