TATOC 2015 – Dealing with Claims Companies
RDO advice to resort owners when dealing with Claims Companies:
“The letters from claims companies are often pitifully generic, not carrying a member name, company registration number, or a Consent Form from their client – your owner or club member. Be pedantic in your response, be proactive and test them, and you may find they are not so forthcoming in their response to you.”
Observation: This is the height of intelligence! how can one be both pedantic and proactive at the same time? Unbelievable!!!!
“Don’t panic. Be robust, be firm and be polite. … Read more