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BrightHouse – Can I Claim Compensation?

Weekly payment store BrightHouse (Trading name of Caversham Finance Ltd) has been told to pay out £14.8million in compensation and refunds after The Financial Conduct Authority (FCA) ruled that it had treated its customers unfairly.

The firm had agreed to pay 249,000 customers for unaffordable lending and payments which should have been refunded.

The Financial Conduct Authority said BrightHouse failed to be a ‘responsible lender’, and had not always delivered good outcomes for customers – particularly those at higher risk of falling into financial difficulty.

The payments related to 384,000 agreements between April 2010 and September 2016.

The Financial Conduct … Read more

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Section 75 Claims: The Facts

It is a common problem when buying goods or services to find that they are not delivered/provided or that they don’t match what was advertised. For many, they put this down to experience and shoulder the cost, buying the same thing again and hoping for better.

What many people don’t know is that there are protections, which enable customers to recover their payments, when a purchase is made by credit card.

Section 75 of the Consumer Credit Act 1974 allows customers who have made a full, or part, purchase of a product or service to recover the payment from their … Read more

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Mastercard £14bn Action Rumbles On With Appeal

A record-breaking £14bn collective action against Mastercard is set to rumble on after the former financial ombudsman who brought the case on behalf of 46 million consumers seeks to appeal last month’s Competition Appeal Tribunal ruling.

Law firm Quinn Emanuel Urquhart & Sullivan, which represents Walter Merricks CBE, announced today it has applied to the tribunal for permission to appeal the decision.

Boris Bronfentrinker, a partner at the firm, said: “Together with Mr Merrick’s team of highly experienced barristers, we have carefully analysed and considered the tribunal’s judgment and identified a number of manifest errors in the reasoning and approach … Read more

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Marriott International expands in Italy

Four Points by Sheraton Venice Mestre has opened as part of Marriott, under a franchise agreement with the Italian management company DHotels. The new location is in the urban area of Mestre which is one of the most economically developed regions of Italy.

The hotel is the fifth addition to Four Points in Italy joining Four Points by Sheraton Padova, Four Points by Sheraton Milano and Four Points by Sheraton Bolzano strengthening the robust portfolio in the country.

DHotels is said to be pleased to be working with Marriott International to launch Four Points Venice Mestre. Marriott International has a … Read more

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Ryanair Cancellations – How much compensation can you claim?

Ryanair is facing legal action after being accused of intimidating passengers attempting to claim hundreds of pounds worth of flight delay compensation from the airline.

This comes after the Irish carrier was asked for an apology and damages, after the airline sent letters to its customers who had attempted to obtain compensation due under EU legislation.

Ryanair is informing the customer they will receive the full compensation by going direct to the airline.

It is worth bearing in mind that, earlier this year, a study by Which?, into whether airlines are correctly paying out compensation, found that the Civil Aviation … Read more

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Monarch Airlines goes into administration

Monarch Airlines has gone into administration and all its holidays and flights have been cancelled with immediate effect. 750,000 Monarch customers have had their future bookings cancelled.

The CAA, the Civil Aviation Authority, are working alongside the Department for Transport to organise the return of over 100,000 customers who are currently overseas.

CAA chief executive Andrew Haines said:

“We know that Monarch’s decision to stop trading will be very distressing for all of its customers and employees. This is the biggest UK airline ever to cease trading, so the Government has asked the CAA to support Monarch customers currently abroad

… Read more
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Staff Development – First Aid Refresher Courses Completed

Here at Praetorian Legal we are dedicated to maintaining professional standards and following protocol. It is also in our philosophy to ensure that all our employees have a safe working environment. Therefore, it is paramount that we have trained First Aid Officers within the business to ensure that a safe working environment is maintained for our employees.

The basic principles of British health and safety law are set out in the Health and Safety at Work Act 1974. The Act sets out the general duties which employers have towards employees, members of the public and employees have to themselves and … Read more

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Employee of the Month – September 2017

Here at Praetorian Legal we like to acknowledge the hard work and efforts of our employees on a regular basis with our Employee of the Month award.

The winner for September 2017 is Louise Parks our HR Director & Company Secretary.

Head of Operations and Business Development Director, Harry Darby presented the trophy to Louise who is lifting it for the third time this year.

Louise and Harry are still in talks about her prize as Louise is undecided on whether to spend the prize on shopping vouchers (we all know Louise loves to shop!) or to book a meal … Read more

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Employee of the Month – August 2017

Here at Praetorian Legal we like to acknowledge the hard work and efforts of our employees on a regular basis hence our Employee of the Month award.

The winner for August 2017 is Rebecca Byrne, Office Administrator.

Head of Operations and Business Development Director, Harry Darby presented the trophy to Rebecca and her prize of £400 worth of vouchers.

When asked how she felt Rebecca said “I am so proud to have been awarded employee of the month, especially as I have only been with Praetorian for three months. The team are so nice to work with and I have … Read more

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Cancelled Flights – Are you due compensation?

The UK European Consumer Centre (UK ECC) has issued advice on your rights when flights are cancelled.

The UK ECC is an agency funded by the European Union and is advising British holidaymakers affected by flight cancellations that EC Regulation 261/2004 legislation protects consumers against disruption and financial loss.

What could this mean for you if your flight was cancelled?

  • If an airline cancels your flight, they are obliged to offer you re-routing to your final destination or a full refund.
  • Any flights being re-routed are to be done at the airlines earliest opportunity.
  • Refunds are to be issued to
… Read more
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