TSB loses 12,500 customers after database migration crashed its system for millions in April. The bank says it has been overwhelmed by incidents of fraud following the technical meltdown.
Thousands of customers have been receiving fraudulent messages and emails and the bank has been unable to properly assist customers due to the sheer volume of incidents.
So far TSB has received 95,613 complaints from customers who have been locked out of their online bank accounts and mobile Apps; some customers even gained access to accounts that did not belong to them.
The cause of the problem was an IT migration … Read more